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Welcome to the Cloud Based Predictive Dialer Channel
Predictive dialers power your call campaigns and ensure your agents are quickly and effectively connected to the contacts you care about. While predictive dialers were at one point a prohibitively expensive portion of the call center budget, developments in hosted options have practically eliminated the need for capital investment. With a hosted predictive dialer one simply logs on with a sufficiently connect PC to gain access to applications that handle all of the needs of a call center, and SaaS pricing means a more flexible and manageable price point. Whether you call center supports mortgage businesses, collections, resorts, insurance, debt consolidation or just doing B2B hosted predictive dialer services just make sense. Keep an eye out here for news and information on current hosted predictive dialer trends.
Cloud Based Predictive Dialer Featured Articles
Chase Data's Intuitive Dialer Solution Manages AIFL's Contacts
5/4/2012It's one thing for a business to appeal to clients, but the heart of a marketing department is its ability to keep them. Building a long term relationship with those with whom a company does business is one of the most valuable - and often underestimated - prospects a company engages in. That means its software should behave the same way.
Voice2Phone Adds Phone Trees to Its VoIP Predictive Dialing Solution
3/20/2012With small and midsized businesses relying more and more on predictive dialers at customer contact and call centers, the range of available options in these solutions is being driven by client needs and industry competition. Auto dialer software developer Voice2Phone has introduced new features in its VoIP dialing solutions, including advanced phone tree capabilities.
LiveVox Introduces Cell Phone Dialing Solution to Boost TCPA Compliance
3/15/2012Private VoIP Cloud contact center solution developer LiveVox announced the addition of a solution that permits call centers to boost cell phone dialing results without violating telecommunications regulations by using "off-shore to on-shore sub-second warm transfers and global skills-based routing capabilities in a single cost-effective campaign." The new capability addresses call center operator's growing concern over Federal Communications Commission (FCC) enforcement of the Telephone Consumer Protection Act (TCPA). The application joins LiveVox's suite of predictive dialing, call recording, IVR and business analytics solutions.
IAT Celebrates 25 Years of Predictive Dialing Innovation
3/14/2012Dialing and messaging technology developer IAT celebrated its 26th anniversary this month. The Utah-based company attributes its continued presence in the industry to a continued "focus on collection-specific technology, dedicated employees, and loyal customers."
Extend Health Receives Automatic Calling Patent
3/6/2012The U.S. Patent Office has granted Extend Health Inc. a patent for the automatic call distribution application contained in its proprietary call center solution, the company announced today. According to a company statement, the automatic call distribution technology, now recognized with a patent, decreases caller waiting times at call center operations by allocating calls based on matching criteria, sending callers to the agent best suited to handle their needs. Then solution recognizes more than 40 separate customer variables in assigning callers to agents.
Cloud Based Predictive Dialer Industry News
Cloud Based Predictive Dialer FAQ Requirements
A. PCs that can run Windows XP/Vista/Win7 or Linux and a USB head set to plug in to, and of course an Internet Connection
A. Starts at $149 per month per user with unlimited LD and our contracts are month to month.
A. It's recommended that you get Cable Internet since it has a faster upload speed then regular DSL. If DSL is what is available, then make sure that your provider offers SDSL with the fastest upload speed typically from 786 Kbps and upwards.
A. No, since your agents will be connected using their soft phone to our Virtual Hosted Dialer System, and all calls will be routed through their headset. However if you wish to log in using your phone we offer local access dialing.
A. Within an hour. All we have to do is set up your account and you are ready to dial.
A. No any PC that has a least 2 GIG of RAM and that can run XP/Vista/Win7 or Linux should be just fine. Simply run PowerNOW right from our web site and start managing your call center immediately.
A. Tech Support is included as part of your service at no additional costs.
A. No long term contracts just month to month.
A. Yes we also offer Hosted PBX solutions that will allow you to have a phone tree, voice mail , extensions, and other unified messaging options.
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